Cancellation POLICY

Cancellation Policy

If you are unable to complete the course due to extenuating circumstances, please contact our customer service team to discuss the possibility of extending the subscription and access to your course.

If Mynd Care cancels the availability of a course for any reason, participants will be notified via email and will be granted a refund in full, unless we determine that a comparable on-demand course is available for substitution.

 

Virtual Workshops

 

Transfer or Cancel Registration:

 

Please note that for the time being, all cancellation and transfer fees pertaining to virtual workshops will be waived, provided that we receive at least 24-hours notice of cancellation. A registration may only be transferred once and only towards a workshop that is scheduled to occur within 12 months of the original workshop date. If you wish to cancel or transfer your registration, notification should be sent to joseph@mynd-care.com.

 

Mynd Care incurs significant administrative costs related to your registration before a workshop. Therefore, the following fees apply should you either cancel or request to transfer your registration to a different workshop date.

 

Updates related to inclement weather will be emailed to the address you have provided us or are available by calling 610-664-3020 during standard business hours.

 

There are times when Mynd Care may need to cancel a workshop. Though we would not do so without good reason, we reserve this right, as well as the right to reschedule workshops and/or substitute presenters. In the case of a cancelled or rescheduled workshop, we will transfer your registration to the next-scheduled or rescheduled workshop on that topic. If you cannot or prefer not to transfer your registration, you may request a full refund of workshop fees paid.

 

Mynd Care disclaims any liability for any losses or damages, direct or indirect, arising from a workshop cancellation and will not be held responsible for any associated costs incurred with respect to travel, accommodation, US visa application fees or related fees

 

Store Products

 

Workshop items are non-refundable. You may exchange damaged items or wrong orders. Exchanges are not allowed after 30 days. Electronic downloads are not returnable.

 

For problems with your order, please contact the education department at joseph@mynd-care.com. Please include your order number in your email or have it available.

 

If you received a damaged item or the wrong item, please contact us upon receipt so that we can work on reprocessing your order.

If you do not receive your item within two weeks of your order, please contact us.

If you ordered the wrong item, you may return it in its original condition (not used, not damaged), within 10 days of receipt, or 15 days from the postmark on the package, whichever is later. You will be responsible for shipping and tracking charges. Once we receive the returned item, we will contact you for the balance owed on the correct item, including shipping and handling. You will be refunded for the difference if the correct item is less than the returned item. Refunds will be made in the original form of payment.

 

Certification

All Mynd Care Certification fees are non-refundable, including the initial application fee, any work sample fees, and your recertification fee.

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